Frequently Asked Questions

Service FAQ’s

Do you charge just to look at it?

That’s a great question. We give free estimates on all makes and models. Rest easy knowing, it won’t cost you a dime. If a machine needs additional inspection (such as taking the covers off) we will inform you that it may incur a $50 minimum bench charge fee.

What brands do you work on?

We pride ourselves on our expert knowledge dating back to the 1950’s. With that said, the answer being, we work on mostly all makes and models. We do reserve the right to deny service based on problematic machines, or if we are unable to acquire the parts needed for repair. In most cases, Tim Myers, the owner, and as many of you know to be the “face” of Myers Sewing can work on just about anything!

What's an average wait time for service?

Our generic answer is two weeks. This may sound like a long time to some of you, but in reality, it is a worthy expectation. We place all repairs in an “assembly line” format where the earlier it comes in, the earlier it gets worked on… What we refer to as “first come, first come, first serve”. We have rush fees available ($50) for emergency situations and we also have a stock (usually about five) of loaner machines that we offer for those who NEED a machine to use. Times may vary, but an associate will be happy to estimate a time for you once your machine is checked in.

How will I be notified once my machine is ready for pickup?

We notify our customers with a quick, friendly reminder via email (if they feel comfortable proving that to us) or we may contact you via the phone number you leave us at the time of check in.

Where are the repairs done?

Unlike other companies who may send out repairs who risk damaging, losing parts, longer wait times, and a non-personal experience, all of our repairs and services (except repairs sent to Baby Lock, reserved for those really complex problems) are performed right here in the store.

Can I feel safe knowing the job will be done right?

Yes, absolutely. We attach a test sew on every service and repair that we do. It will not leave the technician’s bench unless it is agreed that everything that could have been done, was done.

Classes FAQ’s

Can I bring my own machine?

Absolutely! We always encourage learning on your own machine, whether that’s a Bernina, Viking, Pfaff, etc. it makes no difference to us! Make sure it’s in good working condition. If all else, you may use one of our Premium Baby Lock Machines as well.

How much do classes cost?

In reference to project classes, we charge $10/hour. So, for example, a 4 hour class will cost you $40.

For individual lessons, we charge $15/hr unless you bought your machine from us.

Are classes available for all levels of sewing expertise?

Indeed they are. Whether you’re a beginner or, a devoted sewer, we offer classes of all types.

What else do I need to bring?

On each handout, the instructor has clearly marked materials needed. Most of which can be found at your local Jo-Ann’s Hobby Lobby, etc. In addition, bring your machines, pen, and paper if you’d like to take notes, a lunch, or a beverage, and any notions you like to have with you while you sew.

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